What to include so we can help first time
| Your question is about | Include |
|---|---|
| An existing order | Order number and the email you ordered with |
| Delivery or tracking | Order number and your delivery postcode / ZIP |
| A return or refund | Order number and reason |
| Whether it suits your job | Photos of the metal and roughly the area involved |
| Coverage or quantity | Dimensions of the area and how pitted the rust is |
| Bulk or trade quantities | Total area, specification if you have one, and destination |
Before you email — quick answers
- Coverage: about 50 sq ft / 4.6 m² per bottle on smooth steel
- Cure time: 24 hours before topcoating, no exceptions
- Suitable metals: steel, cast iron, wrought iron — not aluminium or stainless
- Shipping: free on bundles of 3 bottles and above, tracked worldwide
- Returns: 30 days from delivery on unopened bottles
- Perforated metal: needs welding or replacement, not a coating
Technical questions are welcome
If you are not sure whether the product suits your job, send photos before ordering. We would rather tell you honestly that a panel needs welding than sell you a bottle that cannot fix it.
For industrial or specification work, tell us the area, the exposure, and any coating specification you have to meet, and we will tell you plainly whether this is the right product.
Frequently asked questions
How quickly do you reply?
Within one business day, usually sooner.
Do you have a phone line?
Support is handled by email so there is a written record of every answer, which helps on technical questions.
Can you advise on my specific project?
Yes — send photos and dimensions. Advice is general guidance, not a structural assessment.
Where do you ship from?
Regional fulfilment partners; your confirmation email states the origin and carrier for your order.
Keep reading
- Shipping and returnsDelivery times, tracking, shipping costs and the 30-day return process for RustGuard™ Rust Converter orders.
- Refund policyOur 30-day money-back guarantee: what qualifies, how to claim, and how quickly refunds are processed.
- About RustGuard™Who we are, why we sell one product instead of a catalogue, and what RustGuard™ Rust Converter is designed to do — and not do.
- Rust converter for iron and steel that leaves a paint-ready surfaceRustGuard™ rust converter reacts with existing rust and leaves a stable, primed surface you can paint. Bundles from $24 with worldwide shipping.