What the guarantee covers
- Unopened bottles returned within 30 days of delivery
- Products that arrived damaged, leaking or incorrect
- Orders that never arrived after a completed carrier investigation
- Duplicate charges or accidental double orders
What it does not cover
- Requests made more than 30 days after delivery
- Product that froze in the customer's own storage after delivery
- Results affected by application outside the stated instructions — for example, coating perforated metal, or applying to an ungreased or frozen surface
- Return postage on a change-of-mind return
Claiming a refund
- 01
Email support
Send your order number and reason to support@getrustguard.com within 30 days of delivery.
- 02
Get instructions
We reply with either a return address or, for damaged goods, immediate resolution without a return.
- 03
Ship it back if required
Unopened items in original packaging, with tracking so it can be confirmed as received.
- 04
Receive your refund
Issued to the original payment method within 5–10 business days of receipt.
A note on expectations
A rust converter stabilises rust; it does not replace metal. Where a panel is perforated or a section has thinned to the point of structural concern, no coating will restore it, and that is not a product fault. The guides on this site are deliberately clear about those limits before you buy.
Where the product genuinely did not perform on suitable, properly prepared metal, we want to hear about it. Send photographs and a description of the surface and preparation, and we will resolve it.
Frequently asked questions
Do I need the original packaging?
For unopened returns, yes — it protects the bottles in transit and lets us confirm they are unused.
Who pays return postage?
The customer for change-of-mind returns; we cover it for damaged, incorrect or faulty items.
Can I exchange instead of refunding?
Yes. Tell us which bundle you want and we will arrange the swap.
Is the guarantee per order or per bottle?
Per order, covering the unopened bottles in it.
Keep reading
- Shipping and returnsDelivery times, tracking, shipping costs and the 30-day return process for RustGuard™ Rust Converter orders.
- Contact usEmail RustGuard™ about orders, delivery, returns or technical questions on treating rust. Replies within one business day.
- Terms of serviceThe terms covering purchases from getrustguard.com: orders, pricing, delivery, product use, liability and governing law.
- Rust converter for iron and steel that leaves a paint-ready surfaceRustGuard™ rust converter reacts with existing rust and leaves a stable, primed surface you can paint. Bundles from $24 with worldwide shipping.