What we collect and why
| Data | Purpose | Retention |
|---|---|---|
| Name and delivery address | Fulfil and deliver your order | 7 years (accounting) |
| Email address | Order confirmation, tracking, support | Until you ask us to remove it |
| Phone number (optional) | Delivery issues only | Until the order closes |
| Order contents and value | Records, returns and accounting | 7 years |
| Payment details | Processed by our payment provider — we never see or store card numbers | Held by the provider |
| Anonymous site analytics | Understanding which pages help visitors | Aggregated |
Who else processes your data
- Our payment provider, to authorise and settle card payments securely
- Our fulfilment and shipping carriers, to deliver your parcel
- Our email provider, to send order confirmations and tracking
- Our hosting and database provider, to run this site and store order records
Your rights
You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email support@getrustguard.com and we will respond within 30 days.
Some data must be retained for accounting and tax purposes even after a deletion request. Where that applies, we will tell you exactly what is being kept and why.
Marketing email is opt-in only, and every message includes an unsubscribe link. Unsubscribing does not affect order or delivery emails, which are necessary to fulfil your purchase.
Cookies
- Essential cookies keep your cart and checkout session working
- Analytics data is collected in aggregate and does not identify you personally
- We do not run third-party advertising trackers on this site
- You can clear or block cookies in your browser; checkout requires the essential ones
Keep reading
- Terms of serviceThe terms covering purchases from getrustguard.com: orders, pricing, delivery, product use, liability and governing law.
- Shipping and returnsDelivery times, tracking, shipping costs and the 30-day return process for RustGuard™ Rust Converter orders.
- Contact usEmail RustGuard™ about orders, delivery, returns or technical questions on treating rust. Replies within one business day.
- Rust converter for iron and steel that leaves a paint-ready surfaceRustGuard™ rust converter reacts with existing rust and leaves a stable, primed surface you can paint. Bundles from $24 with worldwide shipping.