Delivery times and costs
| Destination | Typical time | Shipping |
|---|---|---|
| United States | 3–7 business days | Free on 3+ bottles |
| United Kingdom | 5–10 business days | Free on 3+ bottles |
| Canada | 5–12 business days | Free on 3+ bottles |
| Australia / New Zealand | 7–14 business days | Free on 3+ bottles |
| Europe | 6–12 business days | Free on 3+ bottles |
| Rest of world | Confirmed at checkout | Calculated at checkout |
How shipping works
- Orders are dispatched within 1–2 business days of payment
- Every order ships with tracking; the number is emailed when the label is created
- Single and double bundles carry a flat shipping charge shown at checkout
- Bundles of 3 bottles and above ship free
- Import duties or taxes, where they apply, are the recipient's responsibility
- We cannot ship to PO boxes in every destination — checkout will tell you
Returns in four steps
- 01
1. Email us within 30 days
Send your order number to support@getrustguard.com with a short note on the reason.
- 02
2. We confirm the return
You will get a reply with return instructions, usually the same business day.
- 03
3. Send it back
Unopened bottles in their original packaging. Return postage is the customer's responsibility unless the item arrived damaged or incorrect.
- 04
4. Refund
Processed to the original payment method within 5–10 business days of the return arriving.
Damaged, missing or incorrect orders
If a bottle arrives damaged or leaking, photograph the parcel and the contents before unpacking any further and email us the images. We will replace it or refund it, your choice, and we will not ask you to post anything back.
If tracking shows delivered and the parcel is not there, check with neighbours and your building first, then contact us. We will open a carrier investigation and keep you updated.
If the wrong bundle arrived, we ship the correct one straight away and cover the cost of returning the incorrect item.
Frequently asked questions
Can I return an opened bottle?
Unopened bottles are refundable within 30 days. If an opened bottle did not perform as expected, email us with details — we deal with those case by case.
How long does a refund take?
5–10 business days from the return arriving, depending on your bank.
Do you ship internationally?
Yes, worldwide. Timings and shipping cost are confirmed at checkout for your address.
Can I change my address after ordering?
Email us immediately. Before dispatch we can usually amend it; after dispatch we cannot.
Keep reading
- Contact usEmail RustGuard™ about orders, delivery, returns or technical questions on treating rust. Replies within one business day.
- Refund policyOur 30-day money-back guarantee: what qualifies, how to claim, and how quickly refunds are processed.
- Terms of serviceThe terms covering purchases from getrustguard.com: orders, pricing, delivery, product use, liability and governing law.
- Rust converter for iron and steel that leaves a paint-ready surfaceRustGuard™ rust converter reacts with existing rust and leaves a stable, primed surface you can paint. Bundles from $24 with worldwide shipping.